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Managing Order

1. Order Confirmation

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks. Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The order confirmation email notification contains:

  • Your order number
  • The order amount
  • The number of item(s) ordered
  • Your billing and delivery addresses
order-confirmation-email

2. Change or Cancel An Order

Unfortunately, if you have received an email saying that your 'Order is On Its Way', we will not be able to accommodate any cancellation requests. Your package would have been handed over to the assigned delivery partner and we will not be able to make amendments.

3. Order Status Explanation

In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.

STATUSMEANING
Order ReceivedOrder is getting confirmed at our warehouse
Order ProcessingOrder is getting picked and packed
Order ShippedOrder has been scheduled for delivery
Order Out for DeliveryOrder is on the way to you
Order DeliveredOrder is been delivered to you

4. Out-of-Stock Items

4.1 Are Out-of-Stock Items Re-Stocked?

Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. As each designs are made in limited pieces by our local designer's. So grab them when you see them!


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