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Orders & Payments

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. Orders

1.1 Making a Purchase

To make purchases on Propstation Online Store you have an option to 'Checkout As Guest'; however, we strongly suggest you 'Create An Account' for faster checkout and to access exclusive areas and services dedicated to our customers.

Learn how to 'Create An Account' or click HERE to create your account.

1.2 How To Place An Order

Follow this simple steps to place your order:

  • Step 1: From the item page, select the desired color and size of the product.
  • Step 2: Add the product to your 'Shopping Cart'. You can either continue shopping, or if you are settled on purchasing your item(s), click on the bag icon on the top right corner and click 'View Shopping Cart'.
  • Step 3: Once you have checked on your product order details, click on 'Checkout'.
  • Step 4: At the Checkout page, you will be prompted to indicate your shipping/billing information and also your preferred payment mode. Select a shipping method and a payment method and enter all details required on the page.
  • Step 5: Check on all information you entered is correct and click 'Buy Now'. After checking out, you will receive a confirmation email as well as your order details in your email.
1.3 Order Confirmation

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks. Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

  • Your order number
  • The order amount
  • The number of item(s) ordered
  • Your billing and delivery addresses

2. Change or Cancel An Order

2.1 Change Order
  • Payment Methods, Promotion or Discount Application:
    Unfortunately, the following changes and cancellations are no longer possible once you have completed checkout.
  • Change Delivery Address:
    If you realized that you've made a mistake with your address, you can change/edit within the same day you made the order or the order has not been fulfilled. After which, you won't be able to make any changes.
2.2 Cancel Order
  • Order Status:
    Items cannot be canceled if order status have been fulfilled or have already been processed/scheduled for shipping or delivery.

You can view the status of your order by going to "My Account" > "Track Order".


3. Order Status Explanation

In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.

STATUSMEANING
Order ReceivedOrder is getting confirmed at our warehouse
Order ProcessingOrder is getting picked and packed
Order ShippedOrder has been scheduled for delivery
Order Out for DeliveryOrder is on the way to you
Order DeliveredOrder is been delivered to you

4. Payments

Shopping with Propstation is fuss free as we offer a variety of payment methods. One of the great things about shopping on Propstation is that you can get the things you want now and Pay in 3 installments with 0% interest!

4.1 Payment Transactions

All payment transactions at Propstation online store are process with our service payment provider from Shopify Payments Gateway ~ Stripe.

4.2 Payment Methods

Shopping at Propstation is fuss free as we want your online shopping experience to be effortless. Following are our online payment methods:

  • Shopify Pay ~ Stripe:shopify pay
    Shopify Pay lets you to save your credit card and your shipping and billing information so you can complete your transaction faster the next time you shop with us. This can save your time during checkout, especially if you've already opted in to Shopify Pay. Shipping and Billing information is securely stored on Shopify’s PCI Compliant Servers and is only shared with your store once an order is placed. You can find out more on how it works, or how your data is stored HERE.
  • Hoolah:hoolah
    You no longer need to worry about credit checks, processing fees and other hidden costs. Hoolah are all about transparency. 0% interest and no processing fees. Acceptance of both debit and credit cards. There is no minimum spending, lengthy forms to fill or waiting time.
  • PayPal:paypal
    PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. You can sign up for a PayPal account by going Here to create your PayPal account. Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service. Please note that payment(s) will be deducted from your PayPal account immediately after completing your purchase. For more information, visit PayPal.
  • Credit/Debit Cards:visa master diners club american express shopify pay
    Quick and Secure, we acceptVisa, MasterCard, Diners Club and American Express.
  • Mobile Wallet:apple pay google pay
    With a mobile wallet, you simply use your smartphone to pay for transactions with Apple Pay or Google Pay.
  • Bank Transfer/PayNow:
    Buyers can perform an ATM transfer, i-Banking transfer or PayNow to one of our designated Propstation Guarantee bank accounts.

5. Payment Process

All online order payment made in Propstation, has to be processed before the order confirmation. Payment are processed securely in accordance with PCI-DSS standards. During the payment process Propstation may perform date checks. This process has the following stages:

  • Authorization:
    Our payment provider will checks with your bank card issuer to make sure the card is valid. If the card is valid and has enough funds, then the issuer authorises the payment. No funds are transferred at this stage.
  • Capture:
    After your order payment is authorised, the payment has to be captured. When a payment is captured, details about the payment are sent to the acquirer.
  • Clearing:
    The acquirer reviews the payment details, and then requests the necessary funds from the company that processes your bank card. However, the clearing is only triggered once Propstation has actually completed the transaction (shipping the order).
  • Funding:
    If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. Your card will be debited when we dispatch your order. If the card transaction is not approved your order will be canceled. Please contact your bank or card provider if you have any questions about this. Your card will be charged in Singapore Dollar SGD.

Based on the outcome thereof Propstation may change, adjust or decline an order and/or the selected payment method. In most cases Propstation will offer you the option to select a different payment method.


6. Payment Security

  • Credit Card Information Storage:
    All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.
  • CVV Verification:
    When you submit your credit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the CVV is totally upon issuer's decision. We can help to raise the concern to issuers.
  • Fulfilling PCI Compliance:
    Propstation Website is fully PCI (Payment Card Industry Data Security Standard) compliant and we also have sophisticated fraud tools and experienced fraud specialists screening our daily orders. Guarantees that your details are completely safe with us. All data information sent is transmitted via SSL with encryption strength of up to 256-Bit, to ensure total security of any sensitive information. Read more in our  Privacy Policy

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