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Shipping & Delivery

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the policy below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

2. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.

5. Delivery Options and Rates

Our delivery rates are intended to cover the processing of your order, handling and packing the products, and delivery to you. Delivery rates are calculated during checkout. Charges shown below are based on the total value in the order.

Order Total ValueDelivery Options and Rates
Any total valueStore Pickup
FREE
$0 - $100Small Parcel
$5.00
$100.01 - $199.99Medium Parcel
$8.00
$200 and aboveLarge Parcel
FREE
Furniture ItemsFurnitures Flat Rate
$20.00
Express DeliveryExpress Flat Rate
$25.00

6. Delivery Time

Delivery OptionsDelivery Time
Store Pickup
Small Parcel
2 - 4 working days
Medium Parcel
Large Parcel
3 - 6 working days
Furniture Items7 - 14 working days
Express DeliveryNext working days

7. Delivery Schedule

Orders are usually dispatched within 2 business days of payment of order. Our showroom operates on Monday - Sunday from 10:30hrs - 18:30hrs, except on public holidays at which time the showroom will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery OptionsDelivery Day and Time
Applies to all delivery optionsMonday, Wednesday, Friday
between 12pm - 9pm
Store PickupTuesday - Saturday
between 12pm - 8pm
Pickup Address: 28 senang Crescent #02-09 (upper unit)
Bizhub 28, Singapore 416601
By appointment only: What's App +65 9163 2939
Please Note:
- An additional charge of $15.00 for specific delivery time request.
- Due to peak periods and public holidays, there will be slight changes in the delivery day and time.
- Appointment for store pickup has to be schedule 1 day in advance.

Notes:
- The delivery charge for your order will be calculated and displayed at the 'Checkout Page'.
- The minimum spend is only applicable after discounts and vouchers code have been applied.
- Due to peak periods and public holidays, there will be slight changes in the delivery time.

8. Multiple Deliveries For One Order

  • Occasionally, your ordered item(s) may be shipped and delivered to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
  • In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.

9. Delivery Arrangements

9.1 Bulky / White Glove Deliveries
  • For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
9.2 Door-step Deliveries
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • No one at home? No worries - you can request for leave at door delivery when our delivery personnel contacts you upon delivery attempt.

10. Holding of Order

Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom. If you would like more information, please email us at hello@propstation.shop

11. Insurance

  • Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
  • All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.

13. Additional Information

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods.
  • We work closely with our delivery partner to minimize any delays.
  • While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified delivery time frame.

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the policy below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

2. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.

5. Delivery Options and Rates

Our delivery rates are intended to cover the processing of your order, handling and packing the products, and delivery to you. Delivery rates are calculated during checkout. Charges shown below are based on the total value in the order.

Order Total Value Delivery Options and Rates
Any total value Store Pickup
FREE
$0 - $100 Small Parcel
$5.00
$100.01 - $199.99 Medium Parcel
$8.00
$200 and above Large Parcel
FREE
Furniture Items Furnitures Flat Rate
$20.00
Express Delivery Express Flat Rate
$25.00

6. Delivery Time

Delivery Options Delivery Time
Store Pickup
Small Parcel
2 - 4 working days
Medium Parcel
Large Parcel
3 - 6 working days
Furniture Items 7 - 14 working days
Express Delivery Next working days

7. Delivery Schedule

Orders are usually dispatched within 2 business days of payment of order. Our showroom operates on Monday - Sunday from 10:30hrs - 18:30hrs, except on public holidays at which time the showroom will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Options Delivery Day and Time
Applies to all delivery options Monday, Wednesday, Friday
between 12pm - 9pm
Store Pickup Tuesday - Saturday
between 12pm - 8pm
Pickup Address: 28 senang Crescent #02-09 (upper unit)
Bizhub 28, Singapore 416601
By appointment only: What's App +65 9163 2939
Please Note:
- An additional charge of $15.00 for specific delivery time request.
- Due to peak periods and public holidays, there will be slight changes in the delivery day and time.
- Appointment for store pickup has to be schedule 1 day in advance.

Notes:
- The delivery charge for your order will be calculated and displayed at the 'Checkout Page'.
- The minimum spend is only applicable after discounts and vouchers code have been applied.
- Due to peak periods and public holidays, there will be slight changes in the delivery time.

8. Multiple Deliveries For One Order

  • Occasionally, your ordered item(s) may be shipped and delivered to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
  • In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.

9. Delivery Arrangements

9.1 Bulky / White Glove Deliveries
  • For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
9.2 Door-step Deliveries
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • No one at home? No worries - you can request for leave at door delivery when our delivery personnel contacts you upon delivery attempt.

10. Holding of Order

Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom. If you would like more information, please email us at hello@propstation.shop

5. Delivery Options and Rates

Our delivery rates are intended to cover the processing of your order, handling and packing the products, and delivery to you. Delivery rates are calculated during checkout. Charges shown below are based on the total value in the order.

Order Total Value Delivery Options and Rates
Any total value Store Pickup
FREE
$0 - $100 Small Parcel
$5.00
$100.01 - $199.99 Medium Parcel
$8.00
$200 and above Large Parcel
FREE
Furniture Items Furnitures Flat Rate
$20.00
Express Delivery Express Flat Rate
$25.00

6. Delivery Time

Delivery Options Delivery Time
Store Pickup
Small Parcel
2 - 4 working days
Medium Parcel
Large Parcel
3 - 6 working days
Furniture Items 7 - 14 working days
Express Delivery Next working days

7. Delivery Schedule

Orders are usually dispatched within 2 business days of payment of order. Our showroom operates on Monday - Sunday from 10:30hrs - 18:30hrs, except on public holidays at which time the showroom will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Options Delivery Day and Time
Applies to all delivery options Monday, Wednesday, Friday
between 12pm - 9pm
Store Pickup Tuesday - Saturday
between 12pm - 8pm
Pickup Address: 28 senang Crescent #02-09 (upper unit)
Bizhub 28, Singapore 416601
By appointment only: What's App +65 9163 2939
Please Note:
- An additional charge of $15.00 for specific delivery time request.
- Due to peak periods and public holidays, there will be slight changes in the delivery day and time.
- Appointment for store pickup has to be schedule 1 day in advance.

Notes:
- The delivery charge for your order will be calculated and displayed at the 'Checkout Page'.
- The minimum spend is only applicable after discounts and vouchers code have been applied.
- Due to peak periods and public holidays, there will be slight changes in the delivery time.

8. Multiple Deliveries For One Order

  • Occasionally, your ordered item(s) may be shipped and delivered to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
  • In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.

9. Delivery Arrangements

9.1 Bulky / White Glove Deliveries
  • For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
9.2 Door-step Deliveries
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • No one at home? No worries - you can request for leave at door delivery when our delivery personnel contacts you upon delivery attempt.

10. Holding of Order

Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom. If you would like more information, please email us at hello@propstation.shop

11. Delivery Courier Partners

12. Delivery Process

Total Estimated Delivery Time

11. Insurance

  • Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
  • All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.

13. Additional Information

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods.
  • We work closely with our delivery partner to minimize any delays.
  • While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified delivery time frame.

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