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Shipping & Delivery

Shipping & Delivery

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

2. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.

10. Insurance

Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.

Overall Policy

1. Overview

2. General

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

5. Delivery Options and Shipping Costs

Shipping costs are calculated during checkout based on weight of the items or total value in the order. Charges shown below are based on the total value of the order being delivered:

Purchase Order	Delivery Method and Cost	Delivery Time
Any order	Store Pickup FREE	2 - 4 working days
$250 above	Free Delivery FREE	2 - 4 working days
0kg - 5kg	Small Box $5.00	2 - 4 working days
5.01kg - 10kg	Medium Box $10.00	2 - 4 working days
10.01kg - 20kg	Large Box $15.00	4 - 8 working days
Furniture Items	X-Large Box $20.00	7 - 14 working days

6. Delivery Schedule

Orders are usually dispatched within 2 business days of payment of order. Our showroom operates on Monday - Sunday from 10:30hrs - 18:30hrs, except on public holidays at which time the showroom will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Method	Delivery Day and Time	Delivery Zone
All	Monday, Wednesday, Friday Between 10.30am - 6.30pm	1st Point - East Zone 2nd Point - North East / Central Zone 3rd Point - North Zone 4th Point - West Zone
Store Pickup	Monday - Friday Between 12.30pm - 6.30pm	28 senang Crescent, Bizhub 28 #02-09 Singapore 416601 By appointment only: Hotline +65 9163 2939
Please Note: Due to peak periods and public holidays, there will be slight changes in the delivery day and time.

7. Shipping Duration and Delivery Policy

Occasionally, your ordered item(s) may be shipped and delivered to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.

8. Delivery Arrangements

8.1 Bulky / White Glove Deliveries

For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

8.2 Door-step Deliveries

For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
No one at home? No worries - you can request for leave at door delivery when our delivery personnel contacts you upon delivery attempt.

9. Holding of Order

Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom. If you would like more information, please email us at hello@propstation.shop

10. Insurance

Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.