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Shipping & Delivery

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

2. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.

10. Insurance

  • Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
  • All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.

12. Additional Information

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods.
  • We work closely with our delivery partner to minimize any delays.
  • While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified delivery time frame.

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

2. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

3. What Is Shipping?

Shipping refers to the date on which the order package has been pick-up by our in-house delivery team or partner and leaves our showroom to the distribution center.

4. What Is Delivery?

Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.

5. Delivery Options and Shipping Costs

Shipping costs are calculated during checkout based on weight of the items or total value in the order. Charges shown below are based on the total value of the order being delivered:

Purchase Order Delivery Method and Cost Delivery Time
Any order Store Pickup
FREE
2 - 4 working days
$250 above Free Delivery
FREE
2 - 4 working days
0kg - 5kg Small Box
$5.00
2 - 4 working days
5.01kg - 10kg Medium Box
$10.00
2 - 4 working days
10.01kg - 20kg Large Box
$15.00
4 - 8 working days
Furniture Items X-Large Box
$20.00
7 - 14 working days

6. Delivery Schedule

Orders are usually dispatched within 2 business days of payment of order. Our showroom operates on Monday - Sunday from 10:30hrs - 18:30hrs, except on public holidays at which time the showroom will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Method Delivery Day and Time Delivery Zone
All Monday, Wednesday, Friday
Between 10.30am - 6.30pm
1st Point - East Zone
2nd Point - North East / Central Zone
3rd Point - North Zone
4th Point - West Zone
Store Pickup Monday - Friday
Between 12.30pm - 6.30pm
28 senang Crescent, Bizhub 28
#02-09 Singapore 416601
By appointment only:
Hotline +65 9163 2939
Please Note: Due to peak periods and public holidays, there will be slight changes in the delivery day and time.

Notes:
- The delivery charge for your order will be calculated and displayed at the 'Checkout Page'.
- The minimum spend is only applicable after discounts and vouchers code have been applied.
- Due to peak periods and public holidays, there will be slight changes in the delivery time.

7. Shipping Duration and Delivery Policy

  • Occasionally, your ordered item(s) may be shipped and delivered to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
  • In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.

8. Delivery Arrangements

8.1 Bulky / White Glove Deliveries
  • For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
8.2 Door-step Deliveries
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • No one at home? No worries - you can request for leave at door delivery when our delivery personnel contacts you upon delivery attempt.

9. Holding of Order

Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom. If you would like more information, please email us at hello@propstation.shop

9. Delivery Courier Partners

10. Delivery Process

Total Estimated Delivery Time

10. Insurance

  • Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
  • All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.

12. Additional Information

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods.
  • We work closely with our delivery partner to minimize any delays.
  • While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified delivery time frame.

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